General Information

WELCOME

Welcome to Kew Glazing & Cat Flap Fitting Service Southwest LTD.

Our Cat Flaps are fitted by our installers who are experts in fitting cat and dog flaps. We have been fitting Cat and Dog Flaps for many years and can advise you on what might be best for you and your pet.

We are a local family run business based in the Southwest with over 38 years as glaziers in the glass and glazing industry and now specialise in the installation of cat and dog flaps.

We also Replace Misted Double Glazed Units

Call Outs

We Don't give Price's over the phone

We ask for you to send us an Email or WhatsApp Message

with your Postcode and a photo or photo's of the door or window.

We will then send you the prices for the job required.

This make your QUOTE FREE.

It's quick and easy and we usually reply back within a couple of hour or so

even out of hours.

However

If you want us to call to you property without pricing you over email or text

then there will be a call out fee of £25.00 (including VAT)

If you are happy with the quote we will then deduct

the this from your total deposit payment leaving you

with the final payment of the fitting day

General Information

Kew Glazing & Cat Flap Fitting Services LTD,

We are a family run glazing business with over 38 years in the glass and glazing industry,

now specialise in the supply and installation of pet doors.

Covering the Southwest of England and Wales

Bristol, Bath, Bridgwater, Cardiff, Coventry, Devon, Dorset, Exeter, Gloucester,

Hay-on-Wye, Hereford, LLandrindod Wells (Powys), Newport, Oxford, Reading,

Ross-on-Wye, Salisbury, Slough, Swansea, Swindon, Taunton, Torquay, Worcester.

Please Click Here To Read Our Terms and Conditions and Data Protection

All we ask is that you fill in the Customers Contact form (Please click Here) and send us a photo of you window / door

for the service you require

All Quotes are always subject to a site survey.

Quotes are always free unless you still want us to come out after a quote has been given.

(via any of the above means) but then you decided not to go ahead,

there will be a call out charge which is to be paid on the day of the glazier attending.

We only keep any details for up to 90 days for quotation's only, if you choose not to go ahead your details are destroyed.

Your Details are protected by our Data Policy (General Data Protection Regulation (GDPR)… The Data Protection Act 1998.

(Please Click Here to see our Terms and Conditions Clause 41 Data Protection)

Glass Restrictions:

By law, the glass pane is large i.e. a sliding door or the panel next to it- the glass has been heat treated,

known as toughened safety

glass (as per British Standard BS EN 12600/2002 (previously BS 6206).

Unfortunately, it is impossible to cut this type of glass - It Must be Replaced with a new panel specifically

manufactured to your home's specifications with a Petdoor hole pre-cut.

Laminated safety glass is unsuitable for any pet door installation

(Please Click HERE to see Glass Restrictions)

Cutting into your door:

Where the glass pane is not large enough (therefore not toughened) we can easily install the cat flap into any window in the house or we

can replace with a upvc panel (please click here to see our gallery for this option).

Access to your home:

Our team will need to come to your home to measure the glass during business hours

(please click here to see our fitting hours), once on order at the manufactures It will then take

approximately 7-10 working days to be processed at the manufactures.

(This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S CHRISTMAS AND NEW YEAR)

Fitting Dates

When we have your glass back from the manufactures and all your materials that is required for your job,

we will then contact you to arrange fitting time and day.

We would normally like this done within the next 5 -7 days after we contact you for fitting.

Anything over 2 weeks there will be a small storage fee of

£5 every week there after (from the 3rd week),

and we take no responsibility while any glass is being stored.

If it’s a cut out in your Composite door or a New UPVC Panel that you want,

we would only need a few days notice.

This can be done in one visit to your home to swap the panel over and fit the cat or dog door. Cut outs in Composite doors are at customers own risk.

**If you wish to book up more than 2 weeks in advance the is now a

charge of £25.00 (Including VAT) for holding your appointment date.

This amount will then be taken from the cost of the job when collecting the deposit, or balance payment

(This is due to customers Cancelling at the last minute or even Missed Appointments)

ARE YOU GOING AWAY ON HOLIDAY?

If you are planning to go away, and you would like a pet door fitted, please Allow at Least 3-4 weeks before

you are due to take your break, this is to stop any disappointment

if your glass is delayed at the processor’s or unforeseen reasons that may occur.

It will normally take approximately 2 weeks to be processed at the manufactures.

(This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S, CHRISTMAS AND NEW YEAR) .

Payments:

Once you have given us the go ahead to carry out the work,

We will require a 50% Deposit of the total cost for Glass and New UPVC Panels.

Please note that you are very welcome to purchase your own pet door

and we will be happy to fit it for you at no extra cost.

The outstanding Balance are to be paid on the day of Fitting, via Bank card payment or Bank Transfer

this will need to be done before we leave

(Note* that deposits are none refundable once materials have been ordered).

How to measure your glass from our example photo

First measure the width from

A to A (inside and up to the beading)

then the height B to B

(inside and up to the beading)

(example sizes 360 X 700).

Cancelling & Missed Appointments

If you miss your appointment, you will be charged

£60 (including VAT). This will delay the start of any service.

If the agreed date is no longer convenient for you, please reschedule or cancel

By Midday, one Day Before the appointment is due to take place.

(The provision clause 14 Fees and Deposit also applies to T&Cs)

On the day of the visit we need a decision maker aged 18 years+

will need to be present throughout the appointment.

as we will not be able to carry out only work & you will be charged £60 (including VAT).

This will delay the start of the service.

Even is we attend and you then decide that you no longer require

the service done the charge of £60 (including VAT).

Zero Tolerance to Abusive

We have a Zero Tolerance to Abusive Customers and we will terminate any call's

and in very extreme circumstances we will terminate any of the Services.

These Customer Who have failed to read and or misunderstand our

Terms and Conditions,

and or who have misunderstood other information given prior to the

start of the provision of the Services which was agreed upon.

We try our up most to make sure all customers are completely happy with our Services.

(Please Click here to see our Checkatrade feedback and here for My Builder feedbacks)

Your Original Glass or UPVC Panel

You keep the original glass when we take it out:

This will help keep the cost down for you should you require to put it back into your door.

This will help if your are in Privet or Student Accommodation

Please note ..

We do not replace any original glass that breaks.

That the removal of your original glass is at your own risk..

We Don’t Not and Can Not Guarantee that your glass wont break,

This is due to many factors.

This will help if your are in Privet or Student Accommodation

If you require us to dispose of your OLD GLASS for you,

there will now be an Environmental Charge for us to do this,

This will now include ALL GLASS removals (unwanted and misted dg units)

Cat Flap that Are Purchased from us:

Warranties

**You will be required to Register your Cat/Dog Flap with the Manufacturer ASAP,

in the event of any issues that may occur with them in the future.

Upon registering you maybe ask for the following question see below.

1. Date of Purchase (Date of fitting – the date you paid for it or when you purchased the flap)…

2. Place of purchase (our trading name or where you purchased it from)…

3. Price you paid (what we charged you for your flap)…

4. Size of You Flap (small, medium or large ? you may also be asked what model you flap is)

5. Your details, -Name, Address and Contact Details and your permission for them to keep your details on their system.

**We hold NO WARRANTIES for any of the Cat/Dog Flaps that you purchase from us,

(We will source one for you on request).

We will fit one that you have if suitable.

**All Warranties are held by the Manufacturer.

**All Warranties are left with You on the day of Fitting, in the Box of the Cat/Dog flap that

you requested us to purchase for you.

We no longer supply any microchip cat flaps,

you the customer are required to supply these yourself

which we are happy to fit for you

**Once fitted it is your responsibility to take care of your Warranties and make sure you

Value date your Warranties with the Manufacturer.

Batteries not included

** All SureFlap Microchip Cat Flaps and Pet Doors will require

(4 x AA for Cat flap or 4 x C for Pet doors. )

KEW GLAZING AND CAT FLAP FITTING SERVICES SOUTHWEST LTD

WELCOME

KEW GLAZING AND
CAT FLAP FITTING SERVICES
SOUTHWEST LTD